Documentation
What HoBS does
HoBS is a booking system for hotels and guesthouses that runs on WhatsApp. Guests message your existing number to check availability, get a price, and pay — HoBS handles the conversation and turns it into a confirmed booking.
The booking loop
Every booking follows the same three-step exchange, whether it comes from a returning guest or a first-time WhatsApp message:
A guest asks about a room on WhatsApp — dates, room type, or just “anything free tonight?”
HoBS checks live room availability, quotes a price, and sends a secure payment link in the same chat.
Once paid, the booking is marked confirmed and appears on your dashboard — no manual entry.
What you get on the dashboard
Once your hotel is onboarded, you and your staff manage everything from one dashboard:
- RoomsA live grid of every room and whether it’s free, booked, or inactive.
- Room typesPricing and details for each category of room you offer.
- BookingsEvery reservation with its status, from pending payment to checked out.
- Audit logA record of staff actions, with revert and role controls for managers.
Getting your hotel onboarded
Onboarding is a single application: your contact details, a bit about your business, and an identity check. Our team reviews it — usually within 1–2 business days — and emails you a link to set your password once approved.
Common questions
- Do guests need to install anything?
- No. They message your existing WhatsApp number like they always have.
- How is payment collected?
- Through a secure payment link sent inside the chat — the guest pays before the room is confirmed.
- Can more than one staff member use it?
- Yes — staff sign in separately from the hotel owner, and every action they take is recorded in the audit log.
- What if I run more than one hotel?
- One login can manage multiple properties — switch between them from the dashboard.